Shipping & Returns
Shipping Policy
Every collar is engraved after you order, so nothing ships from a shelf. Please allow 2 to 3 weeks from the day you order to the day it reaches you. Shipping is free on every order — the price on the product page is the price you pay at checkout.
We ship to street addresses in the United States. You get a tracking link by email as soon as the parcel leaves. If tracking hasn't moved in 10 days, email us and we will chase it for you.
Return & Exchange Policy
The name and number are engraved to your order, so a returned collar cannot be sold to anyone else. That is why we do not accept change-of-mind returns. What we do accept: if the collar arrives damaged, or the engraving does not match what you typed, we replace it or refund you in full. Send us a photo within 30 days of delivery and we will sort it out.
Typed the wrong number? Email us before the collar ships and we correct it at no charge. If it has already shipped, we re-engrave a replacement at half price.